15 minutes with Steve Grange, NLP Practice Manager

How long have you been working at NLP?

Five and a half years.

What does the job of Practice Manager entail?

Almost everything to do with the operation of the business except, of course, anything to do with accounts. I am mainly responsible for the HR and Facilities functions in the office, but my role is about as wide-ranging as it gets. It can vary from project managing major projects within the business, such as the adoption of a new practice management system this year, to the exciting task of ordering toilet rolls.

Your job must be quite varied, can you tell us a bit about a typical week’s work?

Indeed it is – flexibility is the key. There is no such thing as a typical week’s work in my role…. I couldn’t even describe a typical day! Something always crops up to surprise you….

What’s the most unusual or challenging thing you have been asked to do?

The most challenging thing about my role is making the best use of the limited space that we have. I probably shouldn’t comment on the most unusual!

Has the job changed at all since you first started?

The job that I do now is much broader in scope than when I first started. Rather than being reactive and mechanical in nature, it has become more progressive and constructive. It is definitely more challenging, but that’s a good thing.

What is it that you enjoy most about your role?

The fact that each day has its own surprises and that the Partners trust me to a sufficient degree to simply let me get on with it. It helps that the Firm employs nice people who usually choose to stay.

Tell us something that might surprise some of your clients.

Outside of work, I am involved in setting up a charity called Last Night a DJ Saved My Life www.lastnightadjsavedmylife.org. The charity concentrates on persuading the global dance music community to take part in fund raising activities worldwide in order to benefit social, humanitarian and health grass roots projects.